Customer Testimonials
See What Our Customers Are Saying
It was a good experience. I would go back again and I recommend too family and friends.
Everyone from the minute I made my appointment to picking up my car after the service was completed couldn’t have been more nice and helpful! Will always recommend!
Ray Skillman Mazda continues to provide great service in a timely manner! All staff are very personable.
Great service ...great customer service! They take pride in making sure everything is just fine and that the customer is satisfied.
My initial experience with your organization has only been by telephone, to start a recall service on my Suzuki, at this point it has been good.
I went in to look for a used car and the whole process was pretty fast.
I continue to be pleased with the service I get at the Kia Service department at Ray Skillman Westside Auto Mall. The safe are always friendly and helpful. I appreciate seeing familiar faces each time I return. I do miss Lyndsey though.
The staff that awaits you for service is super friendly and consistent. Shout out to Nick for the personalized attention to customers (much appreciated). Overview of service is always thorough with yielding for the customer to address any questions or concerns
We always take our car to be serviced here. They carefully look at the car and if something is wrong they notify us and tell us what the charge is before doing the work. We find their prices are fair and they are great to work with.
Service mechanics and Nick took care of what could be done on the same day and ordered the parts on two other problems. Nick called my additional warranty and got approval for the no charge repairs. They will set an appointment when the parts are available.
Very good visit. The 2 service persons who talked to me at start and finish were very helpful, answered my questions well and were quite friendly. The service was faster than I expected.
Service visit went well. Car was serviced and delivered quickly. No problems at all. and some filler words.....
Very courteous staff. Keep you updated on what is going on with your car. Explain their findings before the work is started.
My older Mazda 3 was totaled in a car crash so we needed to replace it quickly. I called the dealership to find out about their inventory. They checked and told me it was my lucky day because they had a car exactly like I wanted. We live about 2 hours away so we dropped everything , drove to Indianapolis and bought a car!
Fast & friendly service (Kia ECU update). Appreciated great communication (status updates) and the complementary wash & vacuum!
Awesome experience! Very professional and helpful! I will definitely service my car here for now on!
Brought car in for recalls on 2013 Optima Hybrid. Courteous service. Attentive communication/follow up. Waiting room clean. Washed and vacuumed car.
Great experience! Everyone was so friendly! Patrick Owens is the guy you NEED to see! He was funny and easy to talk with!
Blake & staff were very professional & helpful. Great experience!
I needed a new battery and Nick got me in and took care of my request.
Every time I have visited this location the customer service is ALWAYS EXCELLENT!! 👌👍😍. Friendly and very knowledgeable employees work here. They ALWAYS make me feel very welcome. Thank you!!
Great fast service by associates who greet you. Nice clean comfortable place while waiting for my car. Good explanations on what to expect.
Excellent experience - Got me in at appt time for oil change, followed my ramblings about a couple extra things to check on (ie: tire light...possible dripping from the front). Found a slow leak in a tire that could've blown on me at any time...Set me up with their payment plan group (super fast, super easy) so I didn't have to worry about the unexpected part of the expense at that time & could get on my safely. Got all the work done within an hour or so. Technician was delightful & very helpful - Daren ...
Had trouble finding the correct brake pads, but persistence paid off. Service Mgr. Patrick Clayton did excellent job as did the mechanic Brandon.
Very fast service. Professional & friendly staff. Reasonable prices. This is the second car we have bought here and had serviced here.
I was in and out in an hour and they make the process simple and comfortable while you wait. I mean free coffee and fresh cookies would be nice. 😊
Excellent service and great attention, good waiting room, the whole area clean and tidy ok
We had a wonderful experience purchasing our new vehicle. I spoke with one of the managers, Chloe, prior to coming in person and she was very friendly and helpful. Our sales person, Mark, was a great listener, didn’t pressure us, and was happy to help in any way. The finance manager, Bryan, provided detailed explanations and made sure that our purchase worked with our budget. The entire team made the process easy and enjoyable. We will definitely be returning to this location for any future purchases!
Battery went bad on lunch hour ... Arrived a service department around 4:45 ... Had battery installed by 5:30.
Alway please with the speed and ease of getting my vehicle service. The wait time is always minimal . Great job.
Excellent service in the service department. Friendly, helpful and accommodating. Will return and recommend. Thank you!
This was the easiest car buying experience I have ever had. Fantastic customer service and a great selection of cars. Thank you for helping me get my dream car!
Excellent service. Ended up being a computer reset after I had changed a battery. No charge! Consistently professional. Work was done when and as promised
After my car was towed into the dealership's service area I received a call from Chris. He explained that it had arrived but since they were swamped with work there was no promise of when its problem could be diagnosed. No problem! I was just glad it reached their location. In a few hours I received a call back. A window of opportunity opened & they squeezed me in, found the issue and resolution was in process. My car was ready for pickup same day! The Ray Skillman West service team took great care of me & my vehicle.
We have taken several vehicles to Skillman Westside, personally & for work. We have always been treated fairly & the work was done quickly. A couple of years ago, I had a $2,000.00 estimate on my previous truck, a Chevrolet Avalanche, from a different dealership. Skillman solved the problem for less than $100 in less than an hour.
The dealership was very nice and clean and very friendly atmosphere also it’s convenient for me just a mile or so down the road
I've now purchased 3 vehicles from Ray Skillman, this was my 2nd purchase at this location. This purchase, by far, was my best experience; they listened to my wishes for financing and the process was super smooth, practically in and out.
My visit was an excellent one. I received my service in a timely and professional manner. As usual, I was treated with respect and courtesy.
Fast and courteous service department! Last minute appointment before a trip. They got me in and took care of problem that might have ruined my trip
I appreciate the additional info given to me by Technician, ie, the car battery and other possible parts that will need to be replaced on my next service visit.
They got me in and out quickly while honoring the price I had been given.
Hyundai
I have always had a great experience when visiting Ray Skillman
Jake my sales guy was great! He really went the extra mile to get me a great deal on a great use car that I really LOVE!! Ask for him!
Excellent inventory and customer service. Ask for Jaz. She's the best!
Came in for oil change, the service manager was terrific, no pressure or upsetting, work done in a timely manner, nice lounge.
I bought my Kia K5 back on July 20, 2021 and I love it!!!! I’ve never been so happy with a car purchase. Nick Blake was wonderful!! He was so helpful with everything. If you’re thinking about purchasing a car, go to Ray Skillman West Side Auto Mall and talk to Nick Blake.
My experience at Ray Skillman was out of this world. The salesperson Henry was extremely helpful and was excellent to work with. Everyone at this location went above and beyond my expectations!! I will definitely buy from them again when I need another vehicle!
Sales manger, Avery, went above and beyond. Would recommend this place because of his efforts alone.
Always great service! On time and professional. Keep up the good work.
Chloe Carlson was the best. very helpful, my wife absolutely loved her and loves her Dodge Durango Citadel. Will certainly recommend Ray Skillman west Kia to anyone who wishes to buy a new or used car!!!!
They went above and beyond finding what was wrong with my suv. Then fixing it quickly.
Quick appts, efficient service, very pleasant staff, very competent service people. I do wish they would include a quick car wash after servicing and also think vacuuming the driver's floor area is a nice service I have had at other dealerships.
ALWAYS NICE AND VERY RESPECTFUL AND ALWAYS HELPFUL AND NEVER PUSHY OR RUDE . ALWAYS ASK FOR YOUR THOUGHTS AND GET YOUR OK RO DO A JOB THANKS FOR GREAT WORK
The staff were super nice. They where very accommodating to me and my time frame. I never felt rushed and they made my buying experience very pleasent!
I was a little disappointed with the listed price of the car on line being less than total deal price when the total price was revealed. It was almost a deal breaker.
Everyone was helpful and patient! I had a lot of questions and they were all answered thoroughly.
As always, the staff here did a great job servicing our car. We have received nothing but excellent service for the past eight years and counting.
I accidentally scheduled my service at the wrong place but they still fit me in and did my service with excellence and kindness! Great work everyone!
We have purchased three cars from this dealership. We have had all the service done there on all three cars. We continue to be impressed with the work they have done for us and the friendliness of everyone who works there.
I am a long-time service customer and have always had a good experience. Due to staffing challenges It was about 3.5 weeks before I could get an appointment. I did drop my vehicle off early (as I had a family emergency out of town) the team was able to get my car in a little sooner and evaluate its issue so that parts could be ordered. All repairs were made in a timely fashion and for less money than originally quoted, THANKS. (My car is back to driving as it used to)
I was able to get a service appointment the same day I called and was in and out in under and hour. Very personable staff.
I had a very pleasant experience with all staff. They all worked hard to make sure I was satisfied. They exceeded my expectations. I appreciate them so much!!
Grayson made the experiencing of purchasing my first new car easy from start to finish. I would recommend Ray Skillman Westside Auto Mall to anyone looking to purchase a vehicle.
Quick and done on time. Great staff. That Henry is great.
Fast service. I thought it would be longer since I didn't have an appointment. Oil change and new wipers. Also helped me with some questions that I had. Thanks guys!!
My salesman, Henry, was very nice and helpful. I went in to see a particular car and we agreed on a price without hours of haggling. I will definitely recommend your dealership to my friends
The entire service team was involved in the servicing/repair of my vehicle. All were friendly and kept me updated on my vehicle status. All problems were or will be resolved in near future. If my assigned service rep was not available another stepped in to answer my questions, give me a new update or that service was completed.
First of all, my salesperson Brian, was very easy to work with and a very nice young man. The financing took some time but in the end came out fine. A good experience.
The gentleman who helped me at the service desk was very polite and helpful. I had made an appointment online--but it wasn't on the books (I'm sure it was user error), he went ahead and got me in for my service and I was out of there within 45 minutes. I will definitely return for my service needs!
David is the epitome of integrity at its finest. While other dealerships were using the smoke and mirror sales tactics, David gave me facts and sound advice. (Advice that was in MY best interest, not the dealerships.) That speaks volumes about David's character. This is my 4th lease with Ray Skillman, because they not only meet, but exceed my expectations EVERY TIME!! David's moral compass is spot-on.
I got there 50 minutes early and they went ahead and took my vehicle in. It was there for 2 recalls. They directed me to the showroom waiting room. I watched TV and browsed the internet on my phone. I waited about 1 hour and 45 minutes. Everyone of your employees was very pleasant and knowledgeable. Thanks! Happy Summer!
The service department is always the best. The waiting room is always clean. I work for an oil company and they let me use my would oil.
Great service. Complete professionalism shown by all involved. Salesperson was engaging, finance discussion was easy to understand and everything was spelled out with ease of understanding. Would recommend to anyone
My salesman Andy and his sales manager did a great job meeting my needs and expectations. Were more than willing to work with me to get me the car I wanted.
Friendly, courteous service with a smile. I was completely satisfied with my service experience today.
